Android installation problems

A question I have been asked time and time again is from users trying to install my apps only to see something like:

  • Unknown error / reason -18
  • Can’t install to usb or sd card

Unfortunately developers don’t have access to any installation process hooks so problems like these are invariably with the Android Market app and not the app that the user is trying to install.

In all cases so far the solution has been simple:

  • Mount your sd card in disk drive mode on your phone.
  • On your computer delete the .android_secure/smd12tmp1.asec file.  Note the leading dot may cause the directory to be hidden so enable hidden files in your file manager to see it.
  • On your computer safely remove / eject the mounted disk drive.
  • On your phone disable the disk drive mode.
  • Try to install the app again.

It would be nice if Google would come up with a more descriptive error message but until then this should work.

2 thoughts on “Android installation problems

  1. Where do I find that file? I’m in pc mode on my computer and I can’t find it. I tried the other modes too but can’t find it!! Help please!

    1. Jake, you must go to where your sd card is mounted like a disk drive on your computer. Mac and Linux won’t show this .android_secure/ by default because it starts with a “.”.

      To see it you may need to show hidden files and folders, and how to do this depends on your OS.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s